How long does shipping take?

Orders are processed in 2–5 business days, then take about 10–20 business days to arrive. You'll get tracking as soon as it ships.

Where do you ship?

Across Canada and the United States.

How much is shipping?

It's calculated at checkout based on your order and address.

Can I track my order?

Yes. You'll receive a tracking link by email, and you can check status anytime on our Track Your Order page.

What's your return policy?

You can return unused items in original packaging within 30 days. See our Return & Refund Policy for the full details.

Who pays for return shipping?

Return shipping is the customer's responsibility, unless the item arrived damaged or incorrect, then it's on us.

My item arrived damaged or wrong. What do I do?

Email support@milamaison.com within 48 hours with a photo and your order number, and we'll sort it out at no cost to you.

What payment methods do you accept?

All major credit and debit cards and the secure options shown at checkout. Prices are in CAD.

Can I change or cancel my order?

Email us as soon as possible at support@milamaison.com. If it hasn't shipped yet, we'll do our best to help.

How do I care for my products?

Care guidance is included on each product page. In general, spot clean and air dry. 

How do I contact you?

Email support@milamaison.com and we'll reply within 1–2 business days.