Last Updated: June 21, 2026

PRIVACY POLICY

Mila Maison ("Mila Maison," "we," "our," or "us") operates this website and online store located at www.milamaison.com, including all related information, content, features, tools, products, and services (collectively, the "Services"). Our store is powered by Shopify, which enables us to provide products and services to our customers.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, make a purchase from, or otherwise interact with our Services. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

PERSONAL INFORMATION WE COLLECT

The categories of personal information we may collect include:

Contact information:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address.

Payment information:

• Payment card details 
• Billing information
• Transaction records,
• Payment confirmations.

Please note that payment information is processed securely by Shopify and authorized payment processors. We do not directly store complete credit card information.

Account information:

• Username
• Password
• Account preference and saved information associated with your Shopify customer account.

Transaction information:

• Products viewed
• Products added to cart
• Purchase history
• Returns
• Exchanges,
• Order information.

Communication information: 

• Customer service inquiries
• Emails
• SMS messages
• Reviews
• Survey responses.

Device information:

• IP address
• Browser type
• Device identifiers
• Operating system
• Network information.

Usage information:

• Pages viewed
• Time spent on pages
• Click activity
• Navigation behavior
• Referral sources.
  

HOW WE COLLECT INFORMATION

We collect information you provide directly when you create an account, place an order, subscribe to emails or SMS, contact customer support, participate in promotions, or submit reviews.

We automatically collect information through cookies, pixels, analytics tools, and similar tracking technologies. We may also receive information from third parties such as Shopify, payment processors, shipping providers, advertising partners, analytics providers, and social media platforms.

 

HOW WE USE YOUR PERSONAL INFORMATION

To provide our Services:

• Process orders
• Fulfill purchases, 
• Process returns and exchanges, 
• Manage customer accounts, 
• Provide customer support, 
• Send order confirmations, 
• Arrange shipping 
• Improve website functionality.

Marketing and advertising:

• Send marketing emails
• Promotional offers
• Newsletters, and SMS communications to deliver and measure advertising
• Analyze customer interests.
  

We may send abandoned cart reminders where permitted by law.

Email marketing:

If you provide your email address, we may send promotional emails, product updates, and company news. You may unsubscribe at any time using the link in our emails.

SMS marketing:

If you opt in, we may send promotional messages, product updates, order notifications, and reminders. Consent is not a condition of purchase, message and data rates may apply, and you may opt out at any time by replying STOP or contacting support@milamaison.com.

Security and fraud prevention:

• Detect fraud
• Prevent unauthorized transactions
• Verify identities
• Protect our Services.

Legal compliance:

• Comply with applicable laws
• Respond to legal requests
• Protect our legal rights
• Enforce our policies.

 

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to operate our website, remember preferences, analyze traffic, personalize content, and improve marketing. You may control cookie preferences through your browser settings; disabling cookies may affect website functionality. We may use third-party services such as Shopify Analytics, Google Analytics, and advertising or analytics tools to understand customer behavior and improve our Services.

 

HOW WE SHARE PERSONAL INFORMATION

We may share personal information with service providers (such as Shopify, payment processors, shipping carriers, customer support, email and SMS marketing providers, and cloud hosting), with marketing and advertising partners, to meet legal requirements, and in connection with a business transfer such as a merger, acquisition, or sale.

 

RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify. Shopify collects and processes information necessary to provide;

• Ecommerce services
• Payment processing
• Hosting
• Checkout functionality
• Related services.

For more information about Shopify's privacy practices, visit https://privacy.shopify.com/en.

 

THIRD-PARTY WEBSITES AND SOCIAL MEDIA

Our Services may integrate with or link to social media platforms and third-party websites. We are not responsible for the privacy practices or content of those platforms and encourage you to review their policies.

 

CHILDREN'S PRIVACY

Our Services are intended for a general audience. We do not knowingly collect personal information from children under the age required by applicable law without appropriate consent. If you believe a child has provided personal information to us, please contact us so we can remove it.

 

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

 

DATA RETENTION

We retain personal information only as long as necessary to provide our Services, maintain accounts, comply with legal obligations, resolve disputes, and enforce agreements.

 

YOUR PRIVACY RIGHTS

Depending on your location, including under Canada's PIPEDA, the GDPR, and the CCPA, you may have rights to access, correct, or delete your personal information, to data portability, to object to certain processing, and to opt out of targeted advertising. To exercise applicable rights, contact us using our contact information below. We may need to verify your identity before processing requests.

 

INTERNATIONAL TRANSFERS

We sell products in Canada and the United States. Your information may be transferred to, processed in, and stored in countries outside your country of residence. Where required by law, we use appropriate safeguards for international data transfers.

 

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised "Last Updated" date.

 

CONTACT US

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Mila Maison

[Your business mailing address] 

British Columbia, Canada

Email: support@milamaison.com

Website: https://www.milamaison.com